Absolutely Pathetic

After my price lock contract ended, I contacted DSTV to get an outstanding balance owing, which I immediately paid. I then requested my account be cancelled/closed. 2 months later I received a sms saying I owe 2 months instalments. I contacted DSTV, was told it was an error on DSTV side as my account was zero but was never cancelled as requested. I was told I would be contacted. I waited a month, not a single phone call. I called again now, was told I now have 3 months outstanding instalments. I was told I will be called. When I refused to leave it there I was given a phone number to call. This number didn't work. I then called accounts again, explaining it all again, was given the same old story of there not being any direct numbers. I told the consultant that's a lie, then I was given a direct number. I called the direct number, answered by an extremely short and rude lady, who put me through to installers. INSTALLERS! After I asked for accounts. Then I call back the direct number, it just rings.

MEANTIME, I am getting a bad credit record for a mistake DSTV is making!

SORT THIS OUT!!!!!