1 reviews | Active since Dec 2012
Absolutely pathetic
<br> I have been trying to pay our DSTV account via electronic means of payment for several months and I always receive the same pathetic message! 'We are currently experiencing difficulties ...' I mean seriously, it's not just the PayU service, it's the supermarket kiosks that are also offline with DSTV. Then I end up having to pay the reconnection fee every month which is now enough! How long does it take to fix the electronic services that DSTV boasts about? I am unable to physically go into the branch to make the payment and as I have mentioned to the call center before, there have been discrepancies with the debit order and I do not want to go through that again, I'm fed up. Also, I complained last month as well but no Multichoice agent called me as the reply said they would.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the debit order payment as well as the billing on the account unfortunatelyyour querry unfortunately it was not answered.
We also could not be able to access your account using the ID number attached to the post. Please do not hesitate to use any of our touchpoints below inorder to contact us.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the debit order payment as well as the billing on the account unfortunatelyyour querry unfortunately it was not answered.
We also could not be able to access your account using the ID number attached to the post. Please do not hesitate to use any of our touchpoints below inorder to contact us.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile