Absolutely no Service

Multichoice<br> <br> Why is it that if you connect your Dstv for the first time, its quite an easy process. Why is it so easy to UPGRADE from your Dstv compact to Dtsv Premium? HOWEVER, why is it so extremely difficult to downgrade from the premium to the compact? We phoned 2 months ago on the 1st of the month to downgrade our package. We were told that we need to do it before the 25th of each month and that we need to give them prior notice. To which we we did and said its fine to downgrade the end of that month. The next 2 months nothing happened and we still paid the the Dstv premium price. Yesterday we phoned again to confirm that our package would be downgraded at last. Call centre said yes its not a problem and she will change it for us. But instead, she cancelled our DSTV. After another 3 phone calls that lasted forever and everybody promised they will switch it back on, we still have NO Dstv... What can we do to get our DSTV back up on the compact package????<br> <br> <br>