Absolutely No Care or Responsibility and No Choice
<p>Never Sign a Debit Order with DStv MultiChoice as it will leave you with No Choice!</p> <p>I thought I was taking advantage of a "Special" where you pay for 11 months upfront and receive the 12th month for "Free" at current price to avoid the increased subscription.</p> <p>Had to switch from monthly debits to an annual debit to do this according to them.</p> <p>Since accepting this "Deal" the dr orders have not stopped. Over a 5 month period I have over paid by R1291.00 had a whole cold weekend with limited channels and no PVR service at all.</p> <p>After fighting everyday now, speaking to many people at DStv writing many e mails etc. they offered me One Free Box Office Rental Movie and no money for doing this to me??</p> <p>What an absolute disgusting company, I hope many people read this article and Never Sign up and they go bankrupt!! This is my Frustrating Entertainment Experience!!</p>
Dear Victor Botes
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Dear Victor Botes
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
So Guess what, I arrive home last night only to find they (DStv) have switched off the PVR function on the decoder, which of course means it does not record scheduled programmes and you cant even watch stuff you have recorded! I called them and they said "the problem is that you were being double debited for PVR so we switched it off" The generosity of Multi Choice DStv is unbelievable. So to top it all - No Survivor or any other stuff iI wanted to watch. It would have been nice if they had let me know, but i suppose that is asking too much!
So Guess what, I arrive home last night only to find they (DStv) have switched off the PVR function on the decoder, which of course means it does not record scheduled programmes and you cant even watch stuff you have recorded! I called them and they said "the problem is that you were being double debited for PVR so we switched it off" The generosity of Multi Choice DStv is unbelievable. So to top it all - No Survivor or any other stuff iI wanted to watch. It would have been nice if they had let me know, but i suppose that is asking too much!
Hi
To follow from the last e mail received now:
I was only "ASSISTED" after realising that all my scheduled program's never recorded, am I supposed to be grateful for this favour??
The level of service that your company has now stooped to is absolutely disgusting!!
Now you are shifting the blame to some other "Hello Peter" team hoping you will never hear from me again!
You should be over compensating me with a new decoder or something to make sure I stay a loyal customer seeing as though I pay in advance! have has my services switched off multiple times for no reason, have had to make time to make lots of phone calls and write many e mails.
Do you really think I will be giving Multi Choice DStv an outstanding recommendation for World Class service?
No I will be using your company as a reference to BAD SERVICE!
THANK YOU VERY MUC
Hi
To follow from the last e mail received now:
I was only "ASSISTED" after realising that all my scheduled program's never recorded, am I supposed to be grateful for this favour??
The level of service that your company has now stooped to is absolutely disgusting!!
Now you are shifting the blame to some other "Hello Peter" team hoping you will never hear from me again!
You should be over compensating me with a new decoder or something to make sure I stay a loyal customer seeing as though I pay in advance! have has my services switched off multiple times for no reason, have had to make time to make lots of phone calls and write many e mails.
Do you really think I will be giving Multi Choice DStv an outstanding recommendation for World Class service?
No I will be using your company as a reference to BAD SERVICE!
THANK YOU VERY MUC
Needless to say not one cent has been paid back by Multi Choice yet. I have really got to the point that I am about to serve summons on them, I feel sick every time I switch on my TV, knowing that they think they can get away with treating people like this. I am sure they will have a hot shot lawyer to defend themselves But I dont care anymore I will feel better stating my case at the end of the day.
When a company actually has a "Hello Peter Team" you must know they have a lot of complaints. The only way to fight fire now is with fire - so tired of all their empty promisses.
Needless to say not one cent has been paid back by Multi Choice yet. I have really got to the point that I am about to serve summons on them, I feel sick every time I switch on my TV, knowing that they think they can get away with treating people like this. I am sure they will have a hot shot lawyer to defend themselves But I dont care anymore I will feel better stating my case at the end of the day.
When a company actually has a "Hello Peter Team" you must know they have a lot of complaints. The only way to fight fire now is with fire - so tired of all their empty promisses.
Well this is going beyond the Ridiculous, I just called in Multi Choice to ask where my refund is:
The operator says they need a copy of my ID. Yet no one asked for this document.
I have sent it in now but really people, how would I know you want a copy of my ID to pay back my money if no one is going to ask for it??
Well this is going beyond the Ridiculous, I just called in Multi Choice to ask where my refund is:
The operator says they need a copy of my ID. Yet no one asked for this document.
I have sent it in now but really people, how would I know you want a copy of my ID to pay back my money if no one is going to ask for it??
Dear Lebogang,
"The total amount to be refunded to your bank account is R1509.67 (R1290.67 extra charged + R219 for one month free subscription). The payment should reflect in your bank account tomorrow, latest Friday Morning""
Well tomorrow is Tuesday! and still nothing! Which Friday did you mean?
Why should I pay for the PVR Charge of R85?
I really look forward to your answer.
Dear Lebogang,
"The total amount to be refunded to your bank account is R1509.67 (R1290.67 extra charged + R219 for one month free subscription). The payment should reflect in your bank account tomorrow, latest Friday Morning""
Well tomorrow is Tuesday! and still nothing! Which Friday did you mean?
Why should I pay for the PVR Charge of R85?
I really look forward to your answer.
Thank You for eventually paying money back to me, but as you know it was not without a drawn out fight!
My question is why was the PVR fee of R85 not refunded to me?
I know what it is - that I have to pay to record programs / channels that I have subscribed to!
I just want to know why the PVR fee is conveniently forgotten about?
How much more clear I can be I dont know.
Thank You for eventually paying money back to me, but as you know it was not without a drawn out fight!
My question is why was the PVR fee of R85 not refunded to me?
I know what it is - that I have to pay to record programs / channels that I have subscribed to!
I just want to know why the PVR fee is conveniently forgotten about?
How much more clear I can be I dont know.
So 10 days later, now and silence, Multi Choice has decided that it is only good enough, that they refunded me the Ridiculous ******* over debits that were run on my bank account, I sincerely hope there will be no debits at the end of this month! They did absolutely nothing more than refund my money, there was not one single thought about any compensation or making it right with me, all they did was inconvenience me. I put up with so much aggitation and incompetency, you would have thought I would have received a new decoder and an extra year free viewing after having to fight and speak to so many individuals. Bear this in mind when considering Multui Choice!
So 10 days later, now and silence, Multi Choice has decided that it is only good enough, that they refunded me the Ridiculous ******* over debits that were run on my bank account, I sincerely hope there will be no debits at the end of this month! They did absolutely nothing more than refund my money, there was not one single thought about any compensation or making it right with me, all they did was inconvenience me. I put up with so much aggitation and incompetency, you would have thought I would have received a new decoder and an extra year free viewing after having to fight and speak to so many individuals. Bear this in mind when considering Multui Choice!
So Here We Go Again! This is the SMS I just received:
DStv: Your subscription is up for renewal. Continue the entertainment for another year & pay R2053.34 before/on 01/08. Use ********** 5 as reference when paying.
What a Joke, to think this is how Multi Choice treats their customers without any remorse!
So Here We Go Again! This is the SMS I just received:
DStv: Your subscription is up for renewal. Continue the entertainment for another year & pay R2053.34 before/on 01/08. Use ********** 5 as reference when paying.
What a Joke, to think this is how Multi Choice treats their customers without any remorse!