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Alain H

1 reviews | Active since Nov 2014

05 Apr 2017, 13:26

Absolutely no assistance

<p>Ref: ********** logged on April 3 2017. It's approximately 46 hours.. I still have not heard back from anyone regarding my issue.</p> <p> </p> <p>Because i remember logging the above call a while back, i found another ref number.</p> <p>Ref: ********** logged on November 11 2015. Issue still has not been sorted out.</p> <p> </p> <p>Thanks for the great service.</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2017, 13:47
Official

Dear Alain

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2017, 13:47
Official

Dear Alain

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2017, 12:19
Official

Good day Alain

In reference to our telephonic discussion, I will follow up with you the following week.

Furthermore, please complete the change of ownership form and send the copy to *** .

Please feel free to contact us should you require any further assistance.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2017, 12:32
Official

Dear Alain

Thank you for taking my call today.

As discussed, please send an email once the service is reconnected.

Your request will be referred to our online support team to link the decoder and smartcard.

Alternatively, you can also interact with our Live Chat team on the website www. dstv.com to assist.

Best regards

Dinah

Best regards,