Absolutely Horrible Service

<p>I am utterly disappointed with the service I have been receiving from Multi Choice.</p> <p>I stopped my debit order from my FNB account when I moved over to Capitec in January, I am unable load a debit order for my dstv account as it gives an error that states that the information and the account details do not match. I have followed this up with Capitec and was assured that the problem is not with my account or the bank but with Multi Choice.</p> <p>I have been doing eft’s and paying my account at Spar, according to my knowledge, my account is paid up to date.</p> <p>I received an sms stating that I owe an amount of R1883.73</p> <p>I contacted the call centre in May and after being on a call for 30mins the agent informed me that the account will be ‘corrected’ as this is a system problem on their side. My services were reconnected and I thought the issues had been resolved</p> <p>My services were suspended on the 28th of April. When I followed this up I was informed that this was due to a double debit order that was put through on my FNB account, and that the monies could not be reversed therefor I owe Multi Choice another month’s rental.</p> <p>I do not see the need to pay for an error by Multi Choice, debiting my account IN MAY when all debit orders were cancelled in JAUNUARY I will also not pay double for any month as I have paid my account each month.</p> <p>The agents are *********** to assist with this matter and NO manager has contacted me to assist further.</p> <p> </p> <p> </p> <p> </p>