CP
Cornel P
1 reviews | Active since May 2013
24 Jun 2016, 07:14
ABSOLUTELY FED UP!!!
<p>After three weeks of asking for my refund DSTV has once again been disappointing. Phoning in this morning and talking to the person at the call center, I was told that my claim has been approved yesterday and might get my refund back either toady or Monday,while last Monday I was told that the money would be paid into my account either Thursday or Friday and that approval was pending. Iam sick and tired of their excuses. Don't know what else to do as they don't bother to respond on social media as well. Maybe I should cancel my debit order and refuse to pay my contract till the customer is assisted by a competent agent.</p>
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DStv (MultiChoice)'s replyOfficial
27 Jun 2016, 13:37Dear Cornel
Please accept our sincerest apology for the delayed responds.
Your refund has been processed and approved and the funds should be reflecting in your bank account.
Should you experiencing any difficulty, please advise us by return mail and we will assist you accordingly?
Thank you for your time and patience whilst we resolved this matter.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Jun 2016, 13:37
Official
Dear Cornel
Please accept our sincerest apology for the delayed responds.
Your refund has been processed and approved and the funds should be reflecting in your bank account.
Should you experiencing any difficulty, please advise us by return mail and we will assist you accordingly?
Thank you for your time and patience whilst we resolved this matter.
Regards
Rupert
Best regards,