ABSOLUTELY FED UP!!

I honestly thought writing here would be the absolute last resort but I am now fed up.. THE MULTICHOICE BRANCH IN AMANZIMTOTI IS ***********!!! First the sales lady sold us the wrong package. Sure we got the fixed along the week then the installers, after waiting several hours for them to show up the didn't finish the work cause 1 decoder wouldn't connect. The best part was when they used our airtime. OUR AIRTIME TO LINK THE DECODERS!!! We later had to take the decoder to the bigger branch in Durban as they couldn't link the explora and the 2 other decoders. The decoder model 5S kept showing an E600 and they replaced it upon realising it was faulty. They tested it and it was fine. I got home and couldn't do a rush job connecting it as I urgently had to leave for the next 2 weeks. I called them to give feedback on the decoder, the lady on the other end couldn't be bothered. And I complained about the use of our airtime and tells me according to her the installers are given airtime and it might have been finished at the time. No where did she speak of reimbur*****t. I am currently back home now, trying to connect it, using YouTube to see if the F connector is correctly installed.

What a headache and absolute trash service from that branch. Though its my dads account and he's not as forward technology wise so I take over such things. Even he's out of options on what to do now