Absolutely Disgusting Service

I do not even know where to begin. These days to get good service is so hard. I took out a DSTV pricelock option on the 13/05/2022 and the lady that assisted with my application was a great and friendly consultant. She advised that she will send me the copy of the contract, but I still havent received it. From that day, the whole process has been nothing but an absolute nightmare. Dstv appointed a very unprofessional, rude and inconsiderate installer. The name of the installer is Lusizo IT solutions(was at V section Umlazi and now at Mega City). The gentlement whose number was attached to the order tracking is such a ****. He has been cancelling on us. Not answering calls, not responding to messages, dropping calls and switching off his phone. On numerous occasions I contacted the DSTV live chat and only once, I got someone who was willing to assist. Her name was Kamo. The other agents there, did not even want to take the responsibility. They would give me different answers. And non willing to assist with the problem at hand, I mean this guy was not appointed by me, DSTV did and their customer care is adding to the stress I feel. One of the agents told me there is nothing they can do, if they change the installer I will have to wait. This was followed by smiling emojis. I am not sure if this is even a joke. Not all is gloomy though, a lady by the name of Ashley called me and also tried to assist. The installer said that he is coming today 10/06/2022 to install. This morning when my husband called him, he denied knowing about our installation, he advised that our device was not with him, he advised that his company is moving to MegaCity Umlazi and that the installation will only be done month end.

I am fed up now. I even want to cancel my contract because I am really unhappy and stressed out. If this guy is so unprofessional, how did Multichoice even accredit him? When I app**** for this pricelock, it was because I had a need for it but Multichoice hasnt even bothered to follow up on the installation. So what now?