absolutely disappointed

The most ****ed up service I could come across... Changes done on my multichoice account whereby the status was changed from specialist to normal account. No notifications where provided regarding the amendments. The call centre is absolute disaster even when you get through to a representative they either offline ,system glitch or simply ****en stupid because they give you incorrect information or alternatively give you rethorical explanations ... so getting back to the problem I my service's are interrupted because of you guys negligence. I have been incorrectly been penalised a reconnection fee of R50 I have paid my subscription of R520 which requires to be allocated ... I have submitted pop to mpho safali no correspondence what so ever... I actually wonder where the excellence went too