Absolutely atrocious Service

i am so in awe i am unsure where to begin.<br> <br> i sent through documents to multichoice in order to do a change of ownership as my father passed away. All requested documents was sent through on 27 May 2015. when i contacted the call centre i was informed that this should take no longer than 48 hours.<br> <br> it took 13 days for some reason which sent me over the moon. I was then advised that there will be no debit order on either my account or my dads account and a payment will need to be made manually. this i did.<br> <br> today, the 18th June, i see that there was a debit order taken off my dads account which should not have happened as there are no services attached to his client number. To top it off, i cannot wait 30 days for a refund as there are other debit orders due to come off. the response of the agent 'this is final, it takes 30 days and there is nothing else, you need to just accept it and done'<br> <br> blady ridiculous!!!! coming from a service industry myself this is utterly appalling and putrid!<br> <br> i have been a client for 9 days, and i am hating every single moment of it. If my family never requested to maintain it for educational and sports purposes i would have cancelled it in a hearbeat.