1 reviews | Active since Jul 2015
Absolute WORST Service ever received
Been struggling with Explora. Now on my 10th call, and absolutely disgusted with the service. First they do not connect PVR services. Call, they say it is fixed, 30mins later, all services disconnected. Phone back. say fixed. 1 hour later. Explora disconnected. Phone again. All working. about 1 hour later, all services cancelled again. Today installer comes out. checks all connections. no problem, calls call centre, they cannot help. will escalate and they will call back in 1 hour. 5 hours later, no call back. I call again. get told no escalation was logged, they still cant help, will escalate again, will get call within 1 hour. it is now 90 minutes later, still NOTHING!!! I call in, ask for a supervisor, and the guy keeps asking me for the problem and my ID etc. I refuse to give any info, I need to speak to a Supervisor. Get cut off TWICE!! Now get told I will get a call back in 20 minutes again?????
Dear Lianne
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Lianne
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter