NE
Nicky E
1 reviews | Active since Mar 2013
06 Apr 2016, 07:41
ABSOLUTE WORST ATTITUDE EVER EXPERIENCED
I have never experienced such blatant disrespect from an employee wearing a Multichoice logo There was not even an attempt to change attitude towards a customer but just kept on with the abuse. I was told that I am not the first to receive this attitude from CELIA but nothing is stopping her. I will not let this go and will use all media platforms available to spread this .
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Apr 2016, 19:48Hello NEns,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. We apologise for the delayed response and the poor customer experience.
We've tried to contact you on your mobile number without any success. We will escalate the matter to management.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. We apologise for the delayed response and the poor customer experience.
We've tried to contact you on your mobile number without any success. We will escalate the matter to management.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Elizabeth
DStv (MultiChoice)'s reply07 Apr 2016, 19:48
Official
Hello NEns,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. We apologise for the delayed response and the poor customer experience.
We've tried to contact you on your mobile number without any success. We will escalate the matter to management.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. We apologise for the delayed response and the poor customer experience.
We've tried to contact you on your mobile number without any success. We will escalate the matter to management.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Elizabeth