Absolute pathetic service Multichoice

On 2019/04/02 Multichoice detucted almost R10k from my bank account instead of my monthly premium. I phoned their call centre on 2019/04/03 to bring this under their attention. I was assured that a refund would be made and that I would have my money payed into my account within 72hours. On 3019/04/08 I again phoned the call centre to enquire why my money was not refunded. I was then informed that the refund was never captured and that I will have yo wait another 72 hours. This was unacceptable to me and I asked to speak to a supervisor whom assured me that he would handle the matter personally and that he would give me feedback immediately after speaking to their accounts department. This never happened. On 2019/04/10 I again phoned their call centre. I was informed that it would take another 5 working days to pay my money back. I asked that a supervisor phone me back. This also never happened. Pathetic!!!!!