Absolute no service or assistance

Does it even help to write anything on any platform? Sunday 13 March: call centre agents keep on putting the phone down on me because they are unwilling to assist and put the phone down on me? I have been getting an E16 error that I didn’t pay my account. My debit order did go off on 3 March. After the first 41 minute call the call centre acknowledged that yes it is paid. We switched off everything a few times and restarted / rebooted / plugged out cables / plugs. Then the lady asked me to get into my car and drive to the Multichoice shop in Centurion Mall. She informed me that the shop closes at 17:00 today. Needless to say that there is no Multichoice shop anywhere in Centurion Mall. Giving people incorrect info is already a bit of a concern regarding the competency of the agents employed? After my drive to the mall I have been on the phone to various agents that puts me on hold after my complaint and eventually cuts me off. This DSTV subscription is purely for my mom to watch kyknet and I wish from the bottom of heart that was another service provider because dealing with these profit chasing, no care company is everything that proves the *******ion and no service delivery in South Africa.