ABSOLUTE NO FEEDBACK -

On 11 March i had a response from Cecil regarding this complaint: have cancelled my DSTv account in January 2015. On 2 March 2016 I received an sms, advising me the debit order on my acc did not go off (their mistake). So i did some research, because i should not have a debit order with them. I spoke to Koagile in the call centre, and was advise that it's my responsibility to phone their insurance department to have the service cancelled, because it's not done when the contract is cancelled. HOW RIDICULOUS IS THIS !?!?!?!! 14 Months I've been paying for Insurance on a ****** decoder i don't even use, and it's my mistake. I was never informed that it's a separate process.<br> <br> I want my money refunded - R29.50 x 14 months = R413.00 (incl). Yes, I am complaining about R30 a month going off my account.<br> <br> Thank you<br> <br> ***XX<br> <br> And guess what, still nobody made contact with me to resolve the issue - Almost a month later. AMAZING the wonderful customer service we're use to.<br> Got notice that the service has been cancelled..only after I had to email and phone them again.