Absolute lack of customer service and ability to do anything!!!!!

If I could score a zero, I would do it a million times!!!

I have been trying for months to change my banking details for my monthly debit order. The first call was a mission but eventually they confirmed it was done. On the first of the next month, still the debit order went off of the old bank account. I contacted and once again was assured it was changed. This has now been going on for months and months. Every time I call I am assured and guaranteed it is changed. I have probably called more than 7 times and emailed countless more, used the useless whatsapp service and NOTHING helps.

Forward to May/June once again, same story. I had another consultant call me to assure me its changed, only to find that on the 8th of June my dstv account is blocked because I am now all of a sudden a cash customer, whereas I have never been a cash customer in all my years with DSTV. Once again calling the customer centre, I am pushed to different departments and ultimately told to go to a multichoice as they cannot change banking details online.

All of this just proves, not a single consultant knows what they are doing, they merely give you answers to get you off the line. They do not know how to solve issues.

As I am writing this, I am still holding for someone in management to take my call. My call time is now 49 minutes and counting.

Dont waste your time with them. You can pay much less with streaming and never have this terrible excuse of customer service. Trust me, save yourself the headaches.

I am now going to cancel my subscription. You would think they would care like they advertise.