ABSOLUTE FRUSTRATION!!!!

I am tempted to disconnect all my services linked to DStv! Today I discovered that my signal is yet again reflecting an E19 error. As it did just a week ago. This evening I called through to be informed that it is not my signal that needs to be re-set, but that my services were discontinued because the required payment was not received by them when I reconnected my bouquet on 18 Oct '15. I was informed that my billing which will be debited on the 1st of the following month will include all the cost for the month of both my bouquets. Before my service could be reconnected, though an 11minute call, the call cut off. My second call lasted 3minutes before it cut off. On my 3rd attempt after minutes of the annoying voice recorded messages I get through to another agent that informs me that my service cannot be connected till they receive the outstanding money. When I asked to be put through to the manager I was placed on hold for more than 7minutes before I eventually hung up. My instruction for payment on my account is via debit order. If money was due, DStv should of actioned the debit order. Now annoyed and frustrated - I expect to be contacted by someone competent on this matter