LN
Lerato N
1 reviews | Active since Aug 2016
28 Mar 2018, 11:11
ABSOLUTE ******-MULTICHOICE
Every single month since having set up my price lock with Multichoice the billing statement for that month comes with new Pro Rata fees to charge me on top of the set amount than which we entered into our agreement and this is a big inconvenience, if Multichoice would like for me to do their job CORRECTLY and still pay them every single month then they should have said so from the get go,this is an absolute inconvenience not to mention ****************,their system/custom service is absolutely horrid.You call in and are told one thing you check this information on their self service options and are advised something completely different from what you are told by their customer care line more like "we don't know what we're doing line"
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Replies (5)
DStv (MultiChoice)'s replyOfficial
28 Mar 2018, 14:39Dear Lerato Ngobozana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Mar 2018, 14:39
Official
Dear Lerato Ngobozana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
LN
Lerato N's updateReviewer Update
28 Mar 2018, 18:06I'm still waiting to be contacted
LN
Lerato N's update28 Mar 2018, 18:06
Reviewer Update
I'm still waiting to be contacted
DStv (MultiChoice)'s replyOfficial
28 Mar 2018, 19:52Dear Lerato Ngobozana,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Below is the billing break down of your Price Lock account. We hope this break down will resolve the billing enquiry.
Prorated amounts charged on the date of activation 28.02.2018 were:
R52.14 for 24.02.2018 till 27.02.2018 for the DStv Compact package.
R12.14 for 24.02.2018 till 27.02.2018 Access fee for the PVR functions.
R-2.86 discount Price Lock discount.
R119.00 for 24.02.2018 till 27.02.2018 for the DStv Explora decoder and installation.
On the 28.02.2018 for the billing cycle till the 30.03.2018
R365.00 for DStv Compact package.
R85.00 Access fee for the PVR functions.
R119.00 for the Decoder and installation
R-20.00 Price Lock discount
The total amount is R549.00 Price Lock charge.
The total amount was R752.48. The debit order megtape sent to deduct the subscription did not includes the other forward billing hence we only debited R610.42, leaving a balance of R141.86 still due.
This amount would then also be included on the March debit order to ensure the amount is now fully up to date.
This means on the 28th of April 2018 only the amount of R549.00 for the Price Lock package will be debited till the end of the contract.
Please be assured of our best service and intentions at all times.
For further assistance with regards to the billing, kindly send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply28 Mar 2018, 19:52
Official
Dear Lerato Ngobozana,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Below is the billing break down of your Price Lock account. We hope this break down will resolve the billing enquiry.
Prorated amounts charged on the date of activation 28.02.2018 were:
R52.14 for 24.02.2018 till 27.02.2018 for the DStv Compact package.
R12.14 for 24.02.2018 till 27.02.2018 Access fee for the PVR functions.
R-2.86 discount Price Lock discount.
R119.00 for 24.02.2018 till 27.02.2018 for the DStv Explora decoder and installation.
On the 28.02.2018 for the billing cycle till the 30.03.2018
R365.00 for DStv Compact package.
R85.00 Access fee for the PVR functions.
R119.00 for the Decoder and installation
R-20.00 Price Lock discount
The total amount is R549.00 Price Lock charge.
The total amount was R752.48. The debit order megtape sent to deduct the subscription did not includes the other forward billing hence we only debited R610.42, leaving a balance of R141.86 still due.
This amount would then also be included on the March debit order to ensure the amount is now fully up to date.
This means on the 28th of April 2018 only the amount of R549.00 for the Price Lock package will be debited till the end of the contract.
Please be assured of our best service and intentions at all times.
For further assistance with regards to the billing, kindly send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
LN
Lerato N's updateReviewer Update
28 Mar 2018, 19:56What is the amount that will be debited on the last day of March?
LN
Lerato N's update28 Mar 2018, 19:56
Reviewer Update
What is the amount that will be debited on the last day of March?
LN
Lerato N's updateReviewer Update
29 Mar 2018, 07:23???
LN
Lerato N's update29 Mar 2018, 07:23
Reviewer Update
???