AH
Anton H
1 reviews | Active since Oct 2015
15 Oct 2015, 09:26
Absolute circus
I app**** for a DSTV Explora decoder over a month ago and was advised that my application was successful. Three weeks passed and i did not receive anything. Upon contacting Multichoice they advised that their DPP department does not have a contact number they can only escalate via email. This has been escalated 4 times already with no result. Last week i contacted Multichoice and was advised that delivery did not take place as the required debit order did not take place and i needed to indicate a new date. Same was suppose to be debited on Monday and surprise surprise it did not. Again phoning Multichoice i was advised that they can only escalate via email to the DPP department. I have requested to speak to a manager and have been on hold for over an hour. What a Circus!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Oct 2015, 11:25Hello AntonHollander,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply28 Oct 2015, 11:25
Official
Hello AntonHollander,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,