About to cancel Dstv

Called multichoice to deactivate 2nd extra view was informed that it will be sorted out within 40minutes, called back after 50 minutes, consultant put me on hold after 30minutes was still on hold called from another phone whilst still listening to about the 11th song, was put on hold again and promised they will call back if call got cut as my airtime was about depleted still waiting, worst customer service, dstv totally sucks