1 reviews | Active since Mar 2009
Abnormal Bill, Over charged and no help
<p>I had a standard PVR with dual View with Multichoice where I could watch 2 Channels. But later when HR Decoders where introduced because I wanted HD quality I bought one, and it meant I had 2 viewing channels. Switched to compact. It meant I was paying R345,00(subscription) + R85,00(Access Fee) = R430,00. However every month I have been paying R460,00 meaning R30,00 extra. Instead of multichoice doing it as a credit on my account it became a debt. Tried solving that with them unsuccessful. And they recently called me to offer me an upgrade on a certain amount as they no longer maintain Standard PVR, told them I accept as long as I will keep on paying R430,00. They came and installed decoders, where I removed my original decoders including my HD PVR. Only deference is I told them to do a Premium Subscription, now it added to that misery of wrongly calculated amount. I paid if Feb for March(Compact), thoug switched to Premium few days later supposed to have credit , but changed to Premium, I am told I owe more than R1200,00. You call you get cut off, nobody call you back. Boinelo Tabane for Dstc called me on 28/03/17 and promised to call back again on 29/03/17 she never did. And the are promising to cut me off.</p>
Dear Mogomotsi
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Mogomotsi
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day Mogomotsi
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please allow us to rectify the situation by investigating your Billing concerns as a matter of urgency.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Good day Mogomotsi
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please allow us to rectify the situation by investigating your Billing concerns as a matter of urgency.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
