Abhorrent Service

Email addressed to DSTV<br> Dear Sirs<br> <br> I have recently purchased an explorer with extra view at my home.<br> <br> I have an extra view decoder at my holiday home.<br> <br> Since getting this system, whenever I ask to have the home cancelled there are lengthy calls trying to activate what with the old Pvr was a simple procedure. <br> <br> I have invested more than 5 hours trying to resolve this matter. Over the week end I again ran up an extensive cell phone bill trying to get connected. <br> <br> I have again this evening spent over 30 min merely trying to connect my home to dstv. To my horror and dismay I am advised that both my home and holiday home are being billed.<br> <br> If you listen to my calls you will feel the anger and frustration on a service that I can only call abhorrent. I pay annually and I would ask for a full print of my statement to ensure that I have not been billed for any additional costs.<br> <br> In terms of the CPA, please refer this matter to your legal department as if I do not get a reasonable resolve on this matter, I request you come and remove my 2 decoders here at home and my holiday decoder and afford me a refund including the costs of installation and my time costs which you have recordings of. I