AA *****ing from senior citizens

Called the AA yesterday afternoon as we got stuck in a rainstorm in Fourways Agent told me I must pay two months arrears firs before they can assist told him paid an amount earlier in the day so I am only one mont in arrears. Made the payments and now I must send proof of both payments which were sent already to a email addres I was given by a previous conversation in December but for some reason it has changed so I took screenshots and emailed it to the 'correct' mail adress. By now it is an hour passed and no help on the way yet. Got an email that is is now a requirment to send it in pdf format before we can be assisted. Asked them why an emergency is turned into a joke because I sit in the road and needed help and they cannot assist before they get a pdf format proof of payment. I am 60 years old not a child anymore IS THIS HOW SENIOR CITIZENS ARE TREATED NOW DAYS