HN
Harry N
1 reviews | Active since Oct 2017
01 Jul 2025, 10:26
***********!!
My services have been disconnected, but my account is up to date. WHAT'S WRONG WITH DSTV!!! You call the call centre and ask to speak with a supervisor, and as usual no one calls back. PATHETIC service, and no wonder DStv is losing subscribers. I downgraded a day before my payment date and paid at the same time. My services were then disconnected, and when I called the call centre I was told the downgrade is effective in my next payment date. Why would I downgrade a day before my payment date for a downgrade to be effective in a month's time? That doesn't make sense. Now I can't watch for what I pay for.
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Replies (2)HN
Harry N's updateReviewer Update
01 Jul 2025, 16:10How long really does it take for ones issue to be resolved by DStv? I have called, chatted on self service platform, but still my problems are solved. The agents are so *********** they won't even escalate your problem to the supervisor even if you as them to.
My services are disconnected but my account is up to date. How can't I watch something I pay for?
My services are disconnected but my account is up to date. How can't I watch something I pay for?
HN
Harry N's update01 Jul 2025, 16:10
Reviewer Update
How long really does it take for ones issue to be resolved by DStv? I have called, chatted on self service platform, but still my problems are solved. The agents are so *********** they won't even escalate your problem to the supervisor even if you as them to.
My services are disconnected but my account is up to date. How can't I watch something I pay for?
My services are disconnected but my account is up to date. How can't I watch something I pay for?
HN
Harry N's updateReviewer Update
02 Jul 2025, 10:08Still waiting for *********** DStv to reply to my issue. I have sent my dissatisfaction with them for the past two months for different queries, but haven't had any response whatsoever. PATHETIC!!
HN
Harry N's update02 Jul 2025, 10:08
Reviewer Update
Still waiting for *********** DStv to reply to my issue. I have sent my dissatisfaction with them for the past two months for different queries, but haven't had any response whatsoever. PATHETIC!!