MN
Malcolm N
1 reviews | Active since Dec 2016
05 Mar 2024, 11:17
A year later and no customer service!
Khumbudzo is also ignoring my communication and seems to have a problem understanding English and what was advertised by DStv on their website. Is there someone senior at DStv that can intervene as it's evident staff in the call centre have little to no understanding of anything... a year later!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Mar 2024, 11:25Hi Malcolm,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Mar 2024, 11:25
Official
Hi Malcolm,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MN
Malcolm N's updateReviewer Update
05 Mar 2024, 14:16I keep getting the same feedback and nothing comes of it. Another lie?
MN
Malcolm N's update05 Mar 2024, 14:16
Reviewer Update
I keep getting the same feedback and nothing comes of it. Another lie?
MN
Malcolm N's updateReviewer Update
06 Mar 2024, 11:48The advertised price on your website clearly stated R109 including the access fee. This is what I app**** for on a 24 month price lock package. I have also shared the screenshot of the price as displayed on your website. You cannot look at what is currently advertised and claim that to be correct. You've acknowledged there was an error in the charged app**** to my account so do the right thing and credit my account for the difference in charges so long. All I expect is for you to honour the price that was advertised or escalate the matter to someone who can.
Alternatively, if you unable to honour the advertised price and the contract I signed up for please reverse all charges since the inception of the price lock contract and cancel my DStv subscription. I can surely do without DStv or dealing with a dishonest organisation!
Alternatively, if you unable to honour the advertised price and the contract I signed up for please reverse all charges since the inception of the price lock contract and cancel my DStv subscription. I can surely do without DStv or dealing with a dishonest organisation!
MN
Malcolm N's update06 Mar 2024, 11:48
Reviewer Update
The advertised price on your website clearly stated R109 including the access fee. This is what I app**** for on a 24 month price lock package. I have also shared the screenshot of the price as displayed on your website. You cannot look at what is currently advertised and claim that to be correct. You've acknowledged there was an error in the charged app**** to my account so do the right thing and credit my account for the difference in charges so long. All I expect is for you to honour the price that was advertised or escalate the matter to someone who can.
Alternatively, if you unable to honour the advertised price and the contract I signed up for please reverse all charges since the inception of the price lock contract and cancel my DStv subscription. I can surely do without DStv or dealing with a dishonest organisation!
Alternatively, if you unable to honour the advertised price and the contract I signed up for please reverse all charges since the inception of the price lock contract and cancel my DStv subscription. I can surely do without DStv or dealing with a dishonest organisation!
MN
Malcolm N's updateReviewer Update
09 Mar 2024, 14:12When can I expect a response?
MN
Malcolm N's update09 Mar 2024, 14:12
Reviewer Update
When can I expect a response?