1 reviews | Active since Sept 2012
A week later and no Contact regarding query
We were told on the 12/04 that we needed to sms to apply for the Explora decoder which I did on the same day, 24 hours later no one responded to my sms and I continued to wait.. I then called the call centre on the 14/04 and was told that my request would be escalated to the correct dept and someone from sales would contact me in 8 hours and that was on Tuesday. Today is the 17/04 (Friday) and still no one has contacted me regarding my request. Please explain to me why this request has fallen on deaf ears and why Multichoice constantly puts its customers in a position where constant follow up in needed. Do you not want the business? What is going on at Multichoice. Someone needs to contact me regarding my request IMMEDIATELY!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert