A very sad and heartbroken customer.

I am totally not happy with the dstv billing. I now see why they are loosing their loyal customers of many years. I have been disconnected for many months now because of my financial situation. The say I'm owing R8800 that I should pat before being reconnected. How on earth did my bill get here because I was not even connected. How can I pay for this amount in cash for viewing. This is totally on fair. I thought you as you watch. I couldn't pay for month because of my financial situation. Now I need to enjoy my subscription I'm told to pay the full amount of R8800. I tried to make payment arrangements but they refused. @Dstv Multichoice this is really not fair. Please assist in this matter I can't pay this amount in cash. I'm so so unhappy with the service. ***