jM
justice M
1 reviews | Active since Sept 2017
23 Jan 2024, 19:02
A very bad service
multi choice agents do not take their customers serious I spoke to some on Sunday because my package was upgraded without my knowledge, and they said that they will escalate the matter as I suspect *****. its Tuesday and still no feedback I buy airtime to find out what is going, and I spoke to a lady by the name of Nandipha she put me on hold for the longest until I ran out airtime and she didn't even bother to call me back is this the service that multi choice is rendering to its customers disgusted.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
23 Jan 2024, 19:03Hi justice,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jan 2024, 19:03
Official
Hi justice,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
jM
justice M's updateReviewer Update
25 Jan 2024, 14:10I really hope so because I spoke to one of your consultant on Tuesday and we downgraded my package, to my surprise I checked my app yesterday and my package was upgraded again without my consent when I call the call center they just tell me it was done via self-service and I repeated myself several times that it's not me and that means someone out there has my ID and all the details without my concern how is multi choice protecting my personal information please sort this out before I escalate the matter because you are contravening POPIA.
jM
justice M's update25 Jan 2024, 14:10
Reviewer Update
I really hope so because I spoke to one of your consultant on Tuesday and we downgraded my package, to my surprise I checked my app yesterday and my package was upgraded again without my consent when I call the call center they just tell me it was done via self-service and I repeated myself several times that it's not me and that means someone out there has my ID and all the details without my concern how is multi choice protecting my personal information please sort this out before I escalate the matter because you are contravening POPIA.
jM
justice M's updateReviewer Update
31 Jan 2024, 18:35It's the 31st and am still not connected on my decorder yet I paid multichoice if you not going to recconect my decorder pay my damn money until you conclude this damn investigation nxa.
jM
justice M's update31 Jan 2024, 18:35
Reviewer Update
It's the 31st and am still not connected on my decorder yet I paid multichoice if you not going to recconect my decorder pay my damn money until you conclude this damn investigation nxa.