A very bad service by multi choice representatives

I installed my 2nd decoder for extra view so i called in multi choice they couldn’t link it about the 3rd call i spoke to an agent(Nwabisa) who was extremely rude eventually after 50mins being on a call with her she couldn’t help me i then requested to speak to a Team leader (Mr Sodara) who promised to help me,i requested for him to call me he took my details promised he wont be longer than 10 mins need to wait for his call he never did after an hour called in twice again requesting for him i then spoke to Cyril (team leader)who was also was rude and he refused to give me his last name “im not going to give you my last name “ i now understand why people are canceling their subscriptions and going to Netflix the service sucks because of their representatives