A Tale of No Competition

This rating is based on my experience in regard to the following: - Their DSTV Streaming App, at least the version for XBox, always has been lagging and now it just doesn't work. After selecting "All channels" on Live TV it shows "No content available" for a premium account. - The above technical issue could have been resolved by going to the Dstv website, and using the chat facility interacting with an assistant. Unfortunately, instead of setting up 2-factor authentication, that even small companies and startups commonly have in their systems, a large company like DSTV, with a monopoly on Sport broadcasting, chooses to instruct the assistant to ask many unnecessary personal questions before they can help their user, even though the user is already logged into the account and with access to data and account settings. - So, if that slow assistance option is too invasive, but the user have decided to close the DSTV account, till recently it was possible to send an email, but now after trying that, it turns out that email support has been discontinued ("As part of our efforts to simplify and speed up our support process, we’ve discontinued support via this email address"). There should always be competition so that services strive to do their best!