A SLA is Multichoices way of procrastinating urge

Multichoice delisting team.<br> <br> I have received your letter confirming paid up in full. I have forwarded the letter to Transunion. Transunion has sent YOU an e mail requesting confirmation of your afore mentioned letter. In order to have my Transunion data updated, Transunion needs YOUR assistance in the finality hereof. I understand that there are SLA guidelines, however NOTHING has been done to finalize this issue by MULTICHOICE..<br> <br> Kindly note that this e mail is being posted on HELLO PETER. As I have been struggling to have this matter resolved. Not withstanding the fact that I have called on numerous occasions and even supervisors do not assist or even give any feedback. Besides the writer of this original e mail contained below.<br> <br> What a disgrace. An SLA in Multichoices comment is there to give guidelines in turn around times. In my view, it is there to have an excuse to NOT do your work and serve your consumer promptly.<br> <br> Kind regards<br> <br> N M BEHR<br> ***<br> <br> <br> <br> <br> <br> On 16 Mar 2015, at 3:01 PM, Anele Prince Nqakwana wrote:<br> <br> Hi Leaders<br> <br> Please assist me the above account.<br> Mr. NN Behr has settled the amount that was outstanding on the ac