JD
Jacques D
1 reviews | Active since Oct 2009
10 Sept 2021, 13:17
A Rewards Program without rewards!
On 3 June 2021 I received an email from DSTV saying I won a a free BoxOffice movie credit with the rewards program and it will be app**** in the next 14 days. Since then, I've phoned (ref #INC-606477), emailed (3 times) Ref ***1 without any resolution; it's like they are purposely ignoring me so I would just go away. Today is 10 Sep 2021 and still no feedback on why my reward was never allocated/actioned.
What good is a rewards program if you have no intention of following through and allocating the rewards or at the very least communicate with the client.
Because they (DSTV) have monopoly here in SA, we're unable to cancel DSTV, we just have to accept the poor service and live with it.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
10 Sept 2021, 13:24Hi Jacques,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Sept 2021, 13:24
Official
Hi Jacques,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
JD
Jacques D's updateReviewer Update
10 Sept 2021, 15:47Finally a response, thank you.
JD
Jacques D's update10 Sept 2021, 15:47
Reviewer Update
Finally a response, thank you.
DStv (MultiChoice)'s replyOfficial
10 Sept 2021, 16:30Hi Jacques,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have credited the account for BoxOffice.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have credited the account for BoxOffice.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Sept 2021, 16:30
Official
Hi Jacques,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have credited the account for BoxOffice.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have credited the account for BoxOffice.
Kind regards
DStv: Hello Peter Team
Best regards,
JD
Jacques D's updateReviewer Update
20 Sept 2021, 10:15Hi DSTV Hello Peter Team
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques
JD
Jacques D's update20 Sept 2021, 10:15
Reviewer Update
Hi DSTV Hello Peter Team
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques
JD
Jacques D's updateReviewer Update
29 Sept 2021, 11:27Since I'm not getting a reply on the private message, I'll go back to public messaging.
Hi DSTV Hello Peter Team
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques
Hi DSTV Hello Peter Team
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques
JD
Jacques D's update29 Sept 2021, 11:27
Reviewer Update
Since I'm not getting a reply on the private message, I'll go back to public messaging.
Hi DSTV Hello Peter Team
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques
Hi DSTV Hello Peter Team
I checked last week Sunday and again this past Sunday but don't see a credit loaded on my account unless I don't know how to redeem it. When I choose a movie a warning pops up saying it will be charged to my account.
Please advise.
Jacques