A Refund that became a drag from hell!

After two months of back and forth with multichoice DSTV I still haven't received my money that was originally supposed to be refunded on the 20th May. After I wrote a review on hellopeterone of the consultants of the hellopeter DSTV team contacted me on the 24th May and told me that the refund wasn't processed so he processed it and told me by the 3rd of June I should receive my money and he will call to give me feedback. But on the 3rd the money was never refunded and the guy never called. So I called Multichoice DSTV head office and spoke to Matsidiso Momugrale who gave me a rumble and told me finance hasn't approved but couldn't give me a reason why. And I sent an email on the 4th June to enquire about my refund and why it hasn't been paid after two months, Nombulelo Mazibuko rep**** on the 11th of June saying there was a missing document, SO I should get the refund by the 15th June. What is strange is I was never informed about a missing document throughout the back and forth, so where did they get the missing document. On three occasions DSTV Multichoice has assured me of my refund and till this day I haven't received it. It's Lock Down I am not working I need my money, I ran out of toiletries and I have bills to pay. All I am asking for is for my money to be refunded, is that too much to ask for, I am not asking for a donation I am merely asking for my hard earn money!