MM
Matsobane M
1 reviews | Active since Jan 2019
06 Apr 2020, 18:17
A painful situation with multichoice
I have contacted multi choice today for account activation . They have activated it using my old account. My challenge is I can't view the channels as it displaying the messege that the smart card is not paired with the decorder, I tried sending numerous text on their Facebook page, though the respond is satisfactory but the problem can't go away, now they sent a messege that I should take my decorder to the nearest outlet for testing, how cos shops are closed ....now I'm my R399 will go down the drain while waiting for the lockdown to be lifted ...its pain full and stressful situation I'm experiencing.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Apr 2020, 18:33Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Apr 2020, 18:33
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Matsobane M's updateReviewer Update
08 Apr 2020, 21:25Hi team.
I have done everything as instructed and it shows that my decoder is updated but it still shows the smartcard error . And I have never used the decorder and the smartcard before as I have just bought them recently . What further steps could you advise on ? My problem is the money that I have paid for the package is going down the drain while I'm not enjoying the benefits .
I have done everything as instructed and it shows that my decoder is updated but it still shows the smartcard error . And I have never used the decorder and the smartcard before as I have just bought them recently . What further steps could you advise on ? My problem is the money that I have paid for the package is going down the drain while I'm not enjoying the benefits .
MM
Matsobane M's update08 Apr 2020, 21:25
Reviewer Update
Hi team.
I have done everything as instructed and it shows that my decoder is updated but it still shows the smartcard error . And I have never used the decorder and the smartcard before as I have just bought them recently . What further steps could you advise on ? My problem is the money that I have paid for the package is going down the drain while I'm not enjoying the benefits .
I have done everything as instructed and it shows that my decoder is updated but it still shows the smartcard error . And I have never used the decorder and the smartcard before as I have just bought them recently . What further steps could you advise on ? My problem is the money that I have paid for the package is going down the drain while I'm not enjoying the benefits .