A non existent subscription

Since the month of February we’ve been experiencing connection issues due to funds not allocated by their finance department. We’ve had to make calls to DSTV every 2 days to request a reconnection. All POP were sent to them but to date the issue has not been solved, we sent a DM via Twitter hoping for a resolution but nothing. Every time we call we are told the matter has been escalated but they only provide us with a temporary solution of reconnecting us which will only be for 2 days. From Feb until now we are spending R498 of our subscription and another R400 to make calls to them. This has been a terrible experience as we are dealing with consultants who are *********** and the team leaders refuse to speak to us and resolve the matter but we find ourselves holding for a long time and our calls are up to an hour due to no understanding from the consultants.