A nightmare is an understatement!!

I have been trying to downgrade my package from Premium to Compact since the 2nd of August and cannot believe the amount of effort this turning out to be.

I contact your company via Facebook inbox and the first time, which was on the 2nd of Aug, I was told that downgrades can only "be actioned on payment dates" I was also told I needed to contact you 4 days before my next payment date. This is already confusing. How can you tell me that downgrades can only be actioned on payment dates, then come back a few minutes later to tell me to contact you 4 days before? Oh by the way, I also asked for the insurance premiums to be cancelled and I have NEVER received feedback.

On the 14th of August I contacted your company again asking to change my payment date because I got a new job and get paid on that date. Next thing, I'm being told that I will pay R407.81 to cover for my viewing for 1 - 9 September. I argued and asked how that was possible because I was supposed to be downgraded already by that time and should only be paying the prorata amount on my Compact package. The consultant then said I will be charged R223.53 and I agreed to that.

Today, I decided to call your company just to make sure that the right amount will be deducted from account and TO MY UTTER SHOCK I was told that R407.81 was going to be deducted. The consultant I spoke to said she will have to send an e-mail to the person with whom I was last in contact, but cut the line after that.

I have had it with having to run after you JUST TO CHANGE A PAYMENT DATE AND TO DOWNGRADE my package. It is not rocket science and I have given you ample notice of this and WILL NOT allow you to charge me a cent more.

I want a solution to this ASAP.