1 reviews | Active since Aug 2014
A month to allocate billing for Explora package!!!
I sms'ed DPP for the Explora package for R849 per month. They contacted me soon after to approve the contract, this is what has transpired since: <br> <br> 10 Sep - Received call from Nkosinati to approve deal. I was asked to make an Adhoc payment on the 15th. I was told that once I make the payment, they will deliver my Explora within 7 to 10 working days (by latest 28 Sep)<br> 15 Sep - I phoned the call centre and confirmed the banking details to pay the R849, then paid it.<br> 29 Sep - phoned DPP as it's day 11 and no Explora was delivered nor any correspondence received. They informed me that they never received the payment. I sent through proof of payment to 2 different people. They then \escalated"the matter. This was escalated 3 times that week with 3 different people. NOTHING CAME OF IT!<br> 5 Oct - call again"
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert