tT
tshililo T
1 reviews | Active since Sept 2015
08 Sept 2015, 06:51
A major *******
I got my account disconnected even though i paid in time. Now im forced to pay R347 to reconnect. Meaning i will have paid R670 for dstv compact this month. Please sort out your billing crisis and reconnect my account.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Sept 2015, 16:24Hello gwaks83,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have made a call to your mobile phone and could not leave the voice message as well. Please be advised that the billing on your account has been reconciled and the services have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have made a call to your mobile phone and could not leave the voice message as well. Please be advised that the billing on your account has been reconciled and the services have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply10 Sept 2015, 16:24
Official
Hello gwaks83,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have made a call to your mobile phone and could not leave the voice message as well. Please be advised that the billing on your account has been reconciled and the services have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have made a call to your mobile phone and could not leave the voice message as well. Please be advised that the billing on your account has been reconciled and the services have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,