A DISGUSTING SERVICE AND DAY ******* AT MULTICHOICE!!!!!

I paid my dstv subscription on the 7 may 2024 and I was surprised when I was called on 14th may 2024 that I need to pay again because they cut services,I mean that's a day light ******* firstly when I called them they put me on the line untill my airtime is exhausted I was told that I joined insurance and have cancellation fund on my account that I'm not aware of.i asked the lady about the huge amount they add on my subscription and she left me on the phone and chatting with her friends on the other side until my airtime is exhausted and she never came back to me...this very disgusting service and day light ******* I need answers who add insurance on my account with proof please and my account to be activated is not even 2 weeks paid my subscription...I'll be taking this further I think this is pure fraught ...my contact ***