A disappointed Multichoice custoner

This is the follow up article, as promised. A synopsis: I did not get any signal for most channels, only for 20 channels on the Compact Plus package ‼️ I contacted 7 consultants, after which Cynthia suggested I have the decoder tested. That was done on Saturday by Byron, what a customer service representative. His diagnosis was that there is nothing wrong with the decoder, so the only option is to adjust the "direction" of the antenna on my roof. Boitemulo, Cynthia and Byron, thanx for your service, par excellence. It's immensely appreciated. Like they say all is well that ends well.