A Digital Age

I attempted to transfer ownership of my HD PVR to my folks via the call centre. In order to do this forms have to be completed and sent through or a visit to one of the Multichoice centres with these forms and certified ID documents. What a hassle! Why can I not simply transfer ownership from within the Multichoice web portal or by specifying the serial number of the smart card that will be used? <br> <br> As a digital company with new competitors on the horizon, attention to these sorts of details makes a difference.