****** a day early

Item: DStv (MultiChoice)
Rating: 1
Author: Andrae G

This is the second time this is happening, I paid for services which is suppose to last till the 30th which is today,I did a downgrade on my package but that suppose to happen after the current package which I paid for till the 30th expires but instead it's done a day early and when contacted is told that how the system works,I PAID FOR A PACKAGE TILL THE 30TH AND SHOULD BE ABLE TO VIEW TILL THE 30TH,IF NOT REFUND ME FOR THE DAY, I don't care about your system I should be viewing what I paid for till when I paid for it

Your consultants have a attitude when assisting has if they doing me a favor,they need to remember that yourl losing customers and will continue to do so if they act the way they do and they will be jobless.

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

30 Dec 2023, 09:55

Hi Andrae Grant,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply30 Dec 2023, 09:55

Official

Hi Andrae Grant,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Andrae G's updateReviewer Update

30 Dec 2023, 16:43

I was contacted and told I will get a call back shortly and till now no call back,The guy understood and agreed that I was right but didn't know how to help cause the way there system is set which is not my problem,I need a response as to how yorl are gonna sort my problem ,system problem is not my problem, this is second time this has happened and first time I just kept quiet,how many others are Dstv robbing,no wonder yourl are losing clients cause YOURL DONT CARE ABOUT THEM

Andrae G's update30 Dec 2023, 16:43

Reviewer Update

Andrae G's updateReviewer Update

01 Jan 2024, 09:24

This is why Dstv is losing clients,it's been 3days I still havnt been contacted after been told I would be contacted shortly,I need to know my outcome and I will ne spreading the word about you'll service,
This a is suppose to be a company that's cares but yourl don't and your consultants that yourl hire speak to customers Luke there dumb,hoe can you tell a client 'xin lost'x

Andrae G's update01 Jan 2024, 09:24

Reviewer Update

Andrae G's updateReviewer Update

03 Jan 2024, 11:11

Five days and still no response ,Wjy call and say u will get back if you don't, real waste of time and money,Multichoice your service is ******* for such a Huge company.

Andrae G's update03 Jan 2024, 11:11

Reviewer Update

Five days and still no response ,Wjy call and say u will get back if you don't, real waste of time and money,Multichoice your service is ******* for such a Huge company.