A ******** business - appalling business practices

<p>We all know that call centres worlwide are just there to keep irate clients like me, who have been cheated many times, away from managment so they can go about their shoddy business undisturbed.</p> <p>Since 4 years we are customers of DSTV Multichoice and are regularly disconnected, because we are on a regular basis converted from annual to monthly payments. We pay the whole amount for a year and still get cahnged back to monthly shortly after which then causes disconnection on a regular basis. In excess of 30 phone calls to Multichoice, endless waiting on the phone, unable consultants who lie about doing something about and still nothing changed in 4 years! We have a guest house and our clients complain and want money back on a regular basis because DSTV chooses to switch us off as they please. Phoning the call centre and even speak to supervisors does not produce any results since years. A typical exapmle of a monoply company growing too big too fast and giving a damn a bout their clients. </p> <p>On my last call to DSTV on December 8, a certain Mrs. Thabete, a so called supervisor in the call centre, was the last one in a row of liers to promise me , that she will make a difference and will make sure the account problems are getting sorted and we will never be disconnected again. And a sure as hell when I came back home now the service was disconnected once again, no reporting back from Mrs. Thabete who had in fact done nothing as confirmed by the supervisor in the call centre on duty today.</p> <p>We are so sick and tired of DSTV Multichoice, believe me, if there was an alternative in this country you would loose clients in their hundred thousands. Just look at the other complaints on Hello.Peter and you know who your company fares.... A ********, absolutely *********** monoply!</p> <p> </p>