A bunch of ****mers

I was on Access and I make payments every month not debit orders. When payments were made and there was extra money they decided to upgrade my package to Premium without my consent. I didn't pay month end and my services were disconnected. I downgraded and how trying to pay I'm told I have an outstanding balance of more than R200. I should not have an outstanding balance as I was making the payment via transfer. Multichoice is a ***** and they're forcing us to pay even when we didn't authorize an upgrade. Somebody better fix this or else I'm closing the damn account.