A billing system and customer service gone bonkers

My dstv service was suspended due for non-payment while I paid well in time. After the lengthy call as we are now accustomed to, we had to sent through a proof of payment which was acknowledged and my service reconnected. Yesterday, I woke up to the same fate and on calling them I was told I am caller number 113 and will be answered in approximate 11min. My poor airtime ran out just after 13min of holding. <br> <br> I then sent through an email yesterday evening with the proof of payment again including to the agent who assisted in the first instance and received this automated emails. Not long ago, I got an email that my payment is not reflecting on the system and matter has been escalated to finance. I am not if logic does not inform them that it should be their own problem that they should reconnect my service while they sort out their billing system. <br> <br> Could Multichoice be basking in the glory of their monopoly?