A 1 star review is overly generous, DSTV deserves a negative star review.

It's almost been well over a month and my query has still not been resolved.

My current attempts to reach out to DSTV have been ignored.

-I made a payment via EasyPay , DSTV could not allocate this payment. -An agent eventually suggested that I settle the account via my banking app and that Easypay would easily refund the payment. - EasyPay then refused to issue a refund as per their records the funds had been sent to multichoice. -I've sent all the required documents to multichoice and no feedback has been received in quite some time. -In addition to having made two payments and being assured of a refund for one of these payments (which has not been paid yet). I'm now being quoted to R1730 when I have to settle the account again which is an incorrect total and completely unfounded. -The level of service and professionalism has been astoundingly low for a company of DSTV's size -Agent have no interest in listening and want to tell you what their story. Then they act suprised when they hear the context and facts and then they put you on hold for extended periods of time. -The amount of money I've lost on airtime due to being put on hold and the call dropping is ridiculous. -The biggest level of incompetence was when an agent on an email thread had the audacity to ask if the referenced payment was if I had wanted to settle the account or if it was to purchase a product off the DSTV site, Given the provided communication over calls and even on the thread itself it is absurd that someone can come to that conclusion. - I can almost guarantee that the only feedback I will get today is the auto -reply that will be added to this thread.