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In September I requested a upgrade (from access to compact) which was processed , I called in October requesting for a downgrade ,was then told its late I should have called before the 5th which is my payment date or should have called before the 5th which irritated me but I stayed on compact, the down grade was supposed to have been scheduled for November. I got a message beginning of the November to pay R98.00 which I was under the impression that its for the access package, I paid it and all was well. Today (08/11/2019) I got a sms to pay R292.00 today, I called dstv and spoke to Khanyisile and she advised its better when you down grade to call again on the day of the down grade or payment date or before to ensure that the down grade is scheduled, this was not communicated with me last month when I called . I don't understand why am I being forced to watch and pay for compact services when I required access, The message to pay the R98.00 what was that for was that not for the access package? had the message requested R400 payment I would have called and queried that but when it requested for R98.00 payment I was under the impression that its for access package. The lady that I spoke to today (Khanyisile) advised that she will escalate the matter to Jordan Naidoo and gave me a reference of ***0i283 she requested that I give them 48 hours to revert with feedback.

I don't understand why is it such a hussle and headache to downgrade, I want to be on access package not compact package end of story.

I am not going to pay for compact services, there's no one during the day to watch all those channels , when the schools are closed yes I can pay, but that is my choice can I not be forced.

Please assist.