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faith M
1 reviews | Active since Jun 2017
16 Jan 2024, 07:09
***********
I'm so sick and tired of MultiChoice, I have been calling them every week as my subscription is been cancelled every second day stating that they never received payment of which payment was done account up to date, every single day after calling them they apologies and fixit then it happens again I'm so tired of them and feeling helpless . This is not the first time I'm experiencing problems with this people and I keep going back I think maybe I should just calcel subscription and have my peace. The sad part is that you will never get to speak to their manager to resolve a problem they always not available either ur call will be terminated then ull have to call back again
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
16 Jan 2024, 07:19Hi Faith,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Jan 2024, 07:19
Official
Hi Faith,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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faith M's updateReviewer Update
16 Jan 2024, 07:34This is an automated response I need MultiChoice to fix this and consider the amount ot time and money spent on the calls phoning them ....LOL this is pathetic we are being taken for a ride
fM
faith M's update16 Jan 2024, 07:34
Reviewer Update
This is an automated response I need MultiChoice to fix this and consider the amount ot time and money spent on the calls phoning them ....LOL this is pathetic we are being taken for a ride
fM
faith M's updateReviewer Update
19 Jan 2024, 06:37Dstv please fix my account or refund my December subscription money that I paid on the 21 December 2023 this can't be going on like this calling you every second day to reconnect me .....guys this is pathetic..I do not owe you.,.this is ridiculous
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faith M's update19 Jan 2024, 06:37
Reviewer Update
Dstv please fix my account or refund my December subscription money that I paid on the 21 December 2023 this can't be going on like this calling you every second day to reconnect me .....guys this is pathetic..I do not owe you.,.this is ridiculous
fM
faith M's updateReviewer Update
19 Jan 2024, 12:34I called MultiChoice again today a lady by the name of Noluvuyo answered my call and I explained my situation and and she tells me that I have to pay for the debit order that's going off tomorrow I said to her NO we cannot be talking about the future pmnt whereas there's an issue with the current payment.....clearly she doesn't know what she's doing....then the call cuts off I had to phone again the very same lady answered my call and she started laughing with her friends from the background ..I'm done with DStv can somebody please sort out this mess and hope that you are not going to do a double debit this month......OH I have never dealt with such *********** ...... assomblief fix this and all the monies spent calling you every day
fM
faith M's update19 Jan 2024, 12:34
Reviewer Update
I called MultiChoice again today a lady by the name of Noluvuyo answered my call and I explained my situation and and she tells me that I have to pay for the debit order that's going off tomorrow I said to her NO we cannot be talking about the future pmnt whereas there's an issue with the current payment.....clearly she doesn't know what she's doing....then the call cuts off I had to phone again the very same lady answered my call and she started laughing with her friends from the background ..I'm done with DStv can somebody please sort out this mess and hope that you are not going to do a double debit this month......OH I have never dealt with such *********** ...... assomblief fix this and all the monies spent calling you every day