1 reviews | Active since Oct 2012
***5 Error Correction: Determining Footprint
<p>I am writing a complaint for this error that l am getting:</p> <p> </p> <p>"Please wait while this decoder tries to determine which Satellite Footprints it resides....."</p> <p> Smart Card # ********** 0415</p> <p> </p> <p>I have called twice for help with service agents but unfortunately ran out of airtime befpore this could be resolved.</p> <p>Can you please fix this error asap.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Richard </p>
Dear Richard
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Richard
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Good day Richard
As per our telephonic discussion, please pay R669.51 for the reconnection of service. We will follow up with you to check if you're able to access the picture.
Should the problem persist, kindly have the decoder tested at the nearest DStv Service centre or agency. Our technical team will inspect your decoder and provide you with the relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Richard
As per our telephonic discussion, please pay R669.51 for the reconnection of service. We will follow up with you to check if you're able to access the picture.
Should the problem persist, kindly have the decoder tested at the nearest DStv Service centre or agency. Our technical team will inspect your decoder and provide you with the relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
hi Dinah,
Thank you for the feeback.
I paid the outstanding amount and additionally had someone look at the decoder. However, it is showing now error E16-4.
May you please rectify this issue.
Regards,
Richard
hi Dinah,
Thank you for the feeback.
I paid the outstanding amount and additionally had someone look at the decoder. However, it is showing now error E16-4.
May you please rectify this issue.
Regards,
Richard